Terms & Conditions

Tanvee Flower Shop (TFS)
Last Updated: 4/10/25

Welcome to Tanvee Flower Shop (TFS). By using our website, services, and placing an order with us, you agree to the following Terms & Conditions. Please read them carefully before making a purchase or booking.

1. Definitions

• “TFS”, “we”, “our”, “us” – refers to Tanvee Flower Shop (TFS).
  
  

• “Customer”, “you”, “your” – refers to any individual or entity placing an order or using our services.
  
  

• “Products” – refers to flowers, bouquets, floral arrangements, décor items, or related products sold by us.
  
  

• “Services” – refers to event décor bookings, customisations, express deliveries, or any associated offerings.
  
  

2. Eligibility

• You must be 18 years or older to place orders on our website.
  
  

• By using our services, you confirm that the information provided is true, accurate, and complete.
  
  

3. Products & Services

• Flowers are perishable items; freshness depends on storage and timely delivery.
  
  

• Images shown on the website are representative only. Actual products may vary slightly due to seasonal availability, design variations, or florist’s discretion.
  
  

• We reserve the right to substitute flowers or materials of equal or higher value if the ordered items are unavailable.
  
  

4. Pricing & Payments

• All prices are listed in INR and are inclusive of applicable taxes (unless stated otherwise).
  
  

• Payments must be completed through our secure RBI and PCI-DSS compliant payment gateways.
  
  

• TFS reserves the right to update prices without prior notice, except for confirmed orders.
  
  

5. Order & Delivery

• 90-Minute Express Delivery is subject to area availability and operational hours. Delays caused by traffic, weather, or unforeseen factors are beyond our control.
  
  

• Customers are responsible for providing accurate delivery details. Incorrect details may result in failed or delayed deliveries.
  
  

• For event décor services, venue permissions and access are the responsibility of the customer.
  
  

• If the recipient is unavailable, we may attempt a redelivery at additional cost (subject to feasibility).
  
  

6. Cancellation & Refunds

• Same-day and 90-minute orders cannot be cancelled once placed.
  
  

• Advance orders may be cancelled 24 hours before delivery (subject to Refund & Cancellation Policy).
  
  

• Event décor cancellations must be made 72 hours prior; cancellation fees may apply.
  
  

• Refunds are processed as per our Refund & Delivery Policy.
  
  

7. Customer Obligations

By using our services, you agree to:

• Provide accurate, up-to-date details (address, contact info, payment details).
  
  

• Ensure recipient availability at the scheduled delivery time.
  
  

• Not misuse our services for unlawful purposes.
  
  

• Respect our intellectual property (logo, brand, website content, bouquet designs).
  
  

8. TFS Responsibilities

We commit to:

• Delivering fresh flowers and quality décor services.
  
  

• Using best efforts to meet delivery timelines.
  
  

• Providing replacements/refunds when legitimately applicable.
  
  

• Maintaining transparency and fairness in business practices.
  
  

9. Limitation of Liability

• TFS shall not be liable for delays caused by events beyond our control (force majeure: weather, traffic, strikes, natural disasters, government restrictions).
  
  

• We are not responsible for loss of freshness due to incorrect addresses, late recipient availability, or handling after delivery.
  
  

• Liability for any claim is limited to the order value only.
  
  

10. Intellectual Property

• All content on our website (logos, product images, designs, event décor concepts) is the property of TFS.
  
  

• Customers may not copy, reproduce, distribute, or exploit this content without written permission.
  
  

11. Dispute Resolution

• Any disputes shall first be attempted to be resolved amicably through customer support.
  
  

• If unresolved, disputes will be subject to the jurisdiction of courts in New Delhi, India.
  
  

• These terms are governed by the laws of India.
  
  

12. Changes to Terms

We may update these Terms & Conditions at any time. Updated terms will be posted on our website with the revised “Last Updated” date.

13. Contact Us

For queries related to these Terms & Conditions:

Tanvee Flower Shop (TFS)
Near, Harsh Vihar, Pitampura, New Delhi, Delhi, 110034
📧 Email:  tanveeflowershop.care@gmail.com
📞 Phone: +91-9643477552