Privacy Policies

Tanvee Flower Shop (TFS)
Last Updated: 4/10/2025

At Tanvee Flower Shop (TFS) (“we”, “our”, “us”), located at Near, Harsh Vihar, Pitampura, New Delhi, Delhi, 110034, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your data in compliance with Indian law and international best practices.

By using our website, placing orders, or booking services, you agree to the terms outlined here.

1. Legal Framework

This Privacy Policy is governed by the Information Technology Act, 2000 (India) and applicable Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011.
We also align with global best practices (such as GDPR principles of transparency, fairness, accountability) to ensure your information is handled responsibly.
For payment information, we comply with Reserve Bank of India (RBI) guidelines and PCI-DSS standards.

2. Information We Collect

• Personal Data: Name, email, phone, billing/delivery address.

• Transactional Data: Orders, invoices, payments.

• Event Data: Venue address, décor preferences, schedules.

• Sensitive Data: Payment details (handled securely via payment gateway).

• Technical Data: Cookies, IP, device/browser info.
  
  

3. Use of Information

We process your data to:

• Fulfil and deliver floral orders (including 90-minute delivery services).

• Book and manage event décor and advance orders.

• Customise bouquets and special requests.

• Send order confirmations, updates, or issue notifications.

• Comply with taxation, legal, and audit requirements.

• Conduct analytics and service improvement.
  
  

4. User Obligations

As a user of our services, you agree to:

1. Provide accurate details (delivery address, contact number, payment info).

2. Ensure availability of recipient at delivery time (especially for perishable items).

3. Respect intellectual property rights of TFS (you may not copy or misuse our website content, brand assets, or service designs).

4. Not misuse the service (e.g., fraudulent orders, false claims, unlawful activities).

5. Maintain confidentiality of your account (if you create one).

Failure to comply with these obligations may limit our ability to provide services or may result in denial of services.

5. TFS Responsibilities

We commit to:

• Collecting only relevant personal information.

• Using your data solely for legitimate business purposes.

• Safeguarding your data using encryption, secure gateways, and restricted access.

• Informing you of any significant data breaches or misuse (as required by law).

• Retaining your data only as long as necessary.

• Respecting your rights to access, correct, delete, or restrict your data.
  
  

6. Guidance Tools for Customers

To help you manage your privacy:

• Opt-Out: You can unsubscribe from promotional communications anytime.

• Cookie Control: You may disable cookies in your browser settings.

• Data Access Requests: Write to us at [Insert Email] for access, correction, or deletion requests.

• Delivery Instructions: Provide specific delivery notes for perishable orders to improve success rates.
  
  

7. Data Sharing

Your data may be shared with:

• Delivery Partners for order fulfilment.

• Payment Gateways for processing secure transactions.

• Event Vendors/Suppliers where required for décor or custom services.

• Law Authorities when legally mandated.

We never sell your data to advertisers.

8. Security Practices

We follow reasonable security practices including:

• SSL/TLS encrypted communication.

• PCI-DSS compliant payment gateways.

• Firewalls, access restrictions, and regular audits.

Despite our efforts, no system is completely secure, and we disclaim liability for breaches outside our control.

9. Data Retention

• We keep your personal information only as long as necessary to fulfil orders, comply with law, or resolve disputes.

• Invoices and financial records are retained per Indian tax regulations.

• You may request deletion of non-essential data.
  
  

10. Customer Rights

You have the right to:

• Access the data we hold.

• Request corrections to inaccurate information.

• Request deletion of your personal data.

• Restrict or object to data processing.

• Withdraw marketing consent.
  
  

11. Perishable Goods & Event Services

• For perishable items (flowers, décor materials), timely delivery depends on accurate customer data and recipient availability.

• If wrong details are given, or recipient is unavailable, TFS is not liable for reduced freshness or delivery failure.

• For event décor, venue access details must be accurate and timely; delays due to venue restrictions are not TFS’s responsibility.
  
  

12. Policy Updates

We may update this Privacy Policy periodically. Updated versions will be posted on our website with a new “Last Updated” date.

13. Contact Us

For questions, concerns, or rights requests, contact:

Tanvee Flower Shop (TFS)
Near, Harsh Vihar, Pitampura, New Delhi, Delhi, 110034
📧 Email: tanveeflowershop.care@gmail.com
📞 Phone: +91-9643477552